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MD reflects on a busy 2011

On Friday last week I stood before the team and gave a small speech before we went on to celebrate Christmas at the office party. I gave the team an overview of their year. It brought home the rate at which we do things and what we have achieved.

We now have over 55 people working for us, supporting both the software and our legal businesses. A really good team of hard working, passionate guys. (Check them out in the latest blog.) As we grow we try really hard to keep the personal, friendly service of a small business. It’s important for us to stay in touch with our agents in order to understand you and your business. We are introducing new systems that mean we have clarity through all departments. It sounds simple to do but keeping everyone informed is difficult. But it is the key to our success. (We hate it when you call a business and the left doesn't know what the right is doing!) We’ve introduced other systems that help us listen to your ideas and deliver the good ones through the software more quickly. Check out “User voice” next time you log into dezrez.

Our agency base is growing at a steady rate and the number of customers that leave us is still very low (less than 1%). We are proud of that. To keep us and you ahead of the game we have invested heavily in the development team and have some great projects on the go to improve our offering. I am excited about announcing them in the near future. Our legal team has seen the biggest growth. Conveyancing is a tough business and we are doing a great job for our clients and the agents with whom we work. We get feedback from every client and give it to the agent (good or bad).

We are looking forward to working with you in the coming year and want to continue to improve and make a better software system and provide more useful services for you. I would like to take this opportunity to thank you for the support we have received. In addition I would personally like to extend my thanks to the Dezrez and Dezrez legal teams for their hard work in 2011.

Have a very merry Christmas and a happy new year!

Wilf

Published in: News From Dezrez

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