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News From Dezrez


Welcome to the latest edition of the dezrez newsletter. Read on to find out who our top 10 agents in March were, who's been picked for our estate agent website of the month, why we are looking to change our phone system and much more. As always feel free to drop us a call if you have anything to discuss.

Changes To Our Phone System

Over the last few months, we have taken a long look at our current phone system to see how we can improve our customer service and support for you. Read on to find out what we plan to do...
Click here to read Changes To Our Phone System.



Very Busy, Very Nervous But Very Excited!

March moving into April is always one of my favourite times of the year. The sun seems to shine that little bit brighter, the days get longer, warmer and there is generally a feel good factor in the air. In what are still extremely difficult times for agents and the public alike, these little positives can make a world of difference.

What has this time of year got to do with me being busy, nervous or excited I hear you cry? Well, at dezrez we are on the cusp of rolling out a new piece of functionality that has been 24 months in the making. Functionality that allows estate agents to customize how they use our software, for example allowing a Sales Negotiator to have different functionality to that required by a Lettings Manager and different again to the set up of a Multi Branch Director. Those of you who use iGoogle or have customised their BBC homepage will already know what we mean by saying that the new features within dezrez will allow you to totally customise your desktop. We have appropriately named this functionality “Mydezrez”.

We have also created hundreds of new sales, lettings & negotiator reports within the software as well as spending a lot of time developing a new reporting engine that allows far greater detail and ease of access to the information that you want. In short, if a report you need isn’t there, just ask for it, odds on we can develop it pretty quickly. On top of this, we are releasing a new “viewing reaction” wizard and new property lists. You can finally split your commercial properties away from your residential sales and lettings. So, we have been busy!

March has been the month where we have started to show mydezrez and the reports to our customers. As you would expect, anything that takes such a long time to develop is a huge deal for us and we want to get the roll out right. We felt the best way to really show off mydezrez was to invite our very best users of the software to experience it firsthand.... as a group. This is why I have been so nervous.

That being said, the feedback we have had so far has been fantastic. All the agents invited to our seminars have been extremely helpful, honest and more often than not extremely flattering in their comments on mydezrez.

We are now in the process of planning how to best roll mydezrez out to the next batch of agents. This will be through invitational seminars, training days, customer visits and 1 to 1 Net sessions. Something we have been notoriously bad at is letting agents know about new functionality we have added, so this time we are going to make sure we get it right. If you want to get started on mydezrez just drop us a line and we will go through it with you.

As well as all this new development, we have been addressing the way we support you with technical and user help queries. We have realised that waiting for us to get back to you can be frustrating which is why we will be rolling out a brand new support process and phone system over the next few weeks. We really think it will improve our levels of support no end so watch this space.

This is why I am so excited about everything going on at dezrez at the moment and I am confident you will be too.

Wilf



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Map Searching With Your Clients

Wow clients in your office with map searching

You will see your properties come alive with our new searching tools including maps, a photo gallery, saved lists and much more.

Map Searching can be found under the 'Searching Tab' in dezrez

 So, where is that exactly?

Our map searching facility has been designed for you and your clients. So sit down and spend some time with them, find out where they want to live, the style of property, where they are selling and what they have to sell, and then show them what you have to offer. It's very simple to use and provides the best customer facing experience possible.

A new experience that's simple to use

  • Search using an assortment of criteria
  • Plot properties on an interactive map
  • Display properties in a list
  • Load up all the information on a property
  • Flick through a stunning photo gallery
  • Save individual properties to a short list
  • Print them out or email them off



Top 10 Agents

Our Top 10 Estate Agents For March

Emsleys - Crossgates 
Sullivan Thomas - Wandsworth Common 
The Property Cafe - Bexhill Office 
Dobsons Estate Agents Ltd - Head Office 
Payne Associates - City Centre 
Owen Lyons Estate Agents - Chelmsford 
Coalters - York
Harvey Robinson - Huntingdon Office
Chase Buchanan - St Margarets 
Whitegates - South Leeds

All of these estate agents have achieved this status by consistently using 90% or more of the entire dezrez system. We can monitor your usage of dezrez from our specially designed software, making it possible for us to tailor training specifically for your estate agency. We can also offer you advice on how to improve efficiency in your estate agency.





Website Of The Month

I am pleased to announce Geranium as our website of the month for March. Geranium are one of our overseas agents, primarily targeting the ski resorts of the French Alps.

Developed by The Property Jungle, Geraniums' site has taken advantage of our multilingual functionality, producing one of the best implementations to date. This functionality allows them to enter property details in both English and French, and then display the customers native language when they visit the site. 

Geranium have successfully tailored their site to suit the market that they are targeting. The Advanced Search that has been implemented is essential when covering a large area. Distances to local amenities such as ski resorts and airports are also included, allowing potential customers to see whether a property is suitable for them at a glance. 

Congratulations to Geranium and The Property Jungle for creating a well produced and informative site! 

 



Last Month's Most Popular Blog Posts

Here's a selection of our most popular blog posts in February and March. Don't forget that you can register on our Blog and we will send our articles straight to your inbox.

A man walks into a bar…
No industry is immune to having to provide customer service, read on to find out what Wilf Lewis our Managing Director thinks.

We found Whitegates a potential house seller in their area 
We discuss the success of our new OAV scheme designed to identify vendors for our agents.

A new property entry screen
We asked for some help from you!

MyDezrez and Reporting System
The first sneek preview into our major new development

What Reports Do You Want To See In Dezrez? Part 2
We provide some feedback to all our agents following your brilliant ideas for new reports in dezrez

 




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