We have a lot of long standing customers. Retaining customers is something we are proud of. Even though our customers buy into a relationship with us, software still requires work on the part of the agent. Paying a monthly subscription and receiving all your software updates is half the job. Implementing the changes the software offers and improving your business is an altogether different challenge. Unfortunately it’s the tough part.
Dezrez have worked with Chase Buchanan (www.chasebuchanan.co.uk) for many years. They are a great team of guys who we get on very well with. We encourage them to utilise the software and in fairness they really do (regularly in the top 5% of users). They also push us with software development and give us suggestions to improve our product.
When we rolled out Mydezrez we paid the guys at Chase Buchanan a visit. We showed them lots of changes we made and discussed how these changes could fit their business; we showed them how to modify the system so that the interface matched the job role of the user. We demonstrated how to access new powerful reports and created dashboards for the managers, valuers, negotiators and Saturday staff.
What I loved the most was the way that Chase Buchanan created a dashboard for managers and directors to analyse staff performance in specific areas of the business.
The guys have some 30+ users and wanted a way to create some competition and make sure people were doing what they should be doing. That’s what we worked on with them. Chase Buchanan now have a monthly get together where they praise and reward those who are achieving the most from their day. This monitoring and analysis via Mydezrez also enables them to highlight training or personnel issues and nip them in the bud before they become a bigger problem.
Well done to Chase Buchanan – that’s progress. If you would like us to come and visit your agency and help you fit the software to the goals you want to achieve talk to us. We love improvement!